Shipping & Delivery

We proudly offer FREE worldwide shipping on all orders! Please note that we require 3 to 5 business days on average to carefully package and fulfill your order before dispatching it. (Crystals and ceramics are packed with extra care to ensure they arrive safely!)

Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 14 business days. Please consider that holidays, natural disasters, or customs delays may impact delivery times.

Tracking Your Order

You will receive a confirmation email containing a tracking ID and a link to follow the journey of your package. Please allow 1 to 3 business days for the tracking information to update.

Wrong Address Disclaimer

It is the responsibility of the buyer to ensure the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@soulterrain.com if you believe you have provided an incorrect shipping address. Once a fragile item has shipped, we cannot guarantee address changes.

Lost or Stolen Packages

If your tracking information states that your package was delivered to your address but you have not received it, please report it to your local shipping carrier first. If the package is confirmed lost, please reach out to our customer support team at support@soulterrain.com. Soulterrain will provide a replacement or refund to ensure you receive the spiritual pieces you ordered.

Returns

By placing an order on Soulterrain, you are responsible for the cost of return shipping back to our warehouse, unless the item arrived damaged or incorrect. Please refer to our Refund Policy for further information on how to make a return within 30 days.