Jianzhan Ceramic Tea Cup Handmade Iron Body Chinese Gongfu Tea Set Starfield Glaze Personal Master Cup for Tea Ceremony Gift
(The products in this link are all from Jianyao Jianzhan, authentic iron body, authentic mineral glaze, without chemical glaze, shipped from the country of origin, exquisite and flawless, guaranteed authenticity) 1: There are many small pores inside the lamp, mainly caused by the air released during the firing process of the body and glaze.The pores are the result of the iron left behind during the firing process.This situation is common when Jianzhan is fired once, and the pores do not affect the integrity and daily use of the glaze surface of Jianzhan.).2: Opening is a natural phenomenon of porcelain glaze, during which the embryo clay extends in one direction, affecting the sorting of molecules.The expansion coefficients of the embryo and clay are different, resulting in a large shrinkage rate of the glaze layer during firing and cooling.
3: The unique fertilizer rich thick glaze of the glazed tear construction lamp flows during high-temperature firing in the kiln, and some form hanging glaze on the outer wall, commonly known as "glazed tears" or the appearance of fertilizer glaze at the bottom of the lamp.If the glaze deviates, it is considered a normal display.Please purchase from us.
4: The iron red spots on the glaze are like flowers, silver hairs, or oil droplets, formed by the accumulation of high iron content during high-temperature firing, occasionally resulting in iron red spots.5: The color difference of the pattern in the construction of the lamp belongs to high-temperature firing in the kiln, with one color when entering the kiln and ten thousand colors when leaving the kiln.Therefore, the glaze color spots and patterns are not consistent.The pictures are for reference only, and the final product shall prevail.Good ceramic works pursue a finishing effect during production and are viewed with an appreciative eye.
6: There is a slight error in the size of the handmade lamp, but it does not affect the product quality and appearance.
We proudly offer FREE worldwide shipping on all orders! Please note that we require 3 to 5 business days on average to carefully package and fulfill your order before dispatching it. (Crystals and ceramics are packed with extra care to ensure they arrive safely!)
Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 14 business days. Please consider that holidays, natural disasters, or customs delays may impact delivery times.
Tracking Your Order
You will receive a confirmation email containing a tracking ID and a link to follow the journey of your package. Please allow 1 to 3 business days for the tracking information to update.
Wrong Address Disclaimer
It is the responsibility of the buyer to ensure the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@soulterrain.com if you believe you have provided an incorrect shipping address. Once a fragile item has shipped, we cannot guarantee address changes.
Lost or Stolen Packages
If your tracking information states that your package was delivered to your address but you have not received it, please report it to your local shipping carrier first. If the package is confirmed lost, please reach out to our customer support team at support@soulterrain.com. Soulterrain will provide a replacement or refund to ensure you receive the spiritual pieces you ordered.
Returns
By placing an order on Soulterrain, you are responsible for the cost of return shipping back to our warehouse, unless the item arrived damaged or incorrect. Please refer to our Refund Policy for further information on how to make a return within 30 days.
Cancellation
You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment. (Note: Once fragile crystals are dispatched, orders cannot be canceled.)
Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (Please do not send your purchase back to the manufacturer.)
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
Late or missing refunds: If you haven’t received a refund yet, please check your bank account again, then contact your credit card company. If you still have not received your refund, please contact us at support@soulterrain.com.
Exchanges & Damaged Items
We only replace items if they are defective or damaged upon arrival. Because our products are handmade and fragile, if you receive a damaged product, you have 72 hours upon arrival to contact us with photos of the defect. We will either send a replacement or issue a full refund. You can reach us here: support@soulterrain.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift, we will send a refund to the gift giver.
Shipping Returns
To return your product, please email us first at support@soulterrain.com.
- Buyer's Remorse : You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.
- Our Error : We will provide a prepaid return label or offer a full refund without requiring you to return the item.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.